Cancellation Policy
This policy clarifies how to cancel your subscription, what happens as a result, and how data, features, and services are handled after the subscription ends.
By using Scopeey, you agree to this Cancellation Policy. Scopeey reserves the right to update this policy from time to time, while considering any rights determined by applicable law.
1. Canceling Your Subscription
You can cancel your subscription at any time through your account settings. Canceling your subscription only stops the automatic renewal and does not automatically terminate the current subscription or refund the value of the paid period.
2. Access After Cancellation
You will continue to have access to all features included in your subscription until the end of the period for which you have paid. After the subscription expires, your account may be switched to the free plan—if available—or access to paid features may be restricted until you resubscribe.
3. Automatic Renewal
If you cancel your subscription before the next renewal date, you will not be charged any new fees for future periods. You can reactivate your subscription at any time before or after the current period expires.
4. Scheduled Posts
Scheduled posts and automated processes that rely on a paid subscription may stop after the subscription ends and will not be executed until the subscription is renewed or you subscribe to a plan that supports these features.
5. Connected Accounts
Social media accounts linked to your account may remain saved after the subscription ends; however, certain features associated with them, such as scheduling, analytics, or automation, may become unavailable until you resubscribe.
6. AI Credits and Add-ons
AI credits or paid add-ons may be subject to separate terms of use, and canceling the subscription does not result in a refund of their value or an extension of their usage period unless otherwise stated.
7. Data Retention
Your workspace data is retained for up to 30 days after the subscription ends, unless legal or regulatory requirements mandate a different duration. After this period, data may be permanently deleted in accordance with our data retention policy.
8. Reactivating Your Subscription
You can resubscribe at any time. When you resubscribe, access to features available under the new plan may be restored, provided that the data is still saved within the retention period.
9. Need Help?
If you encounter any issues while canceling your subscription or have questions about your subscription status, please contact the support team. Contacting support will not automatically cancel the subscription unless you explicitly request it.